Shipping policy

Last updated: October 14, 2026

Shipping & delivery

Free worldwide shipping, with no minimum order. Orders dispatch in 3–5 business days. Estimated delivery is 8–12 days after dispatch. Delivery dates may vary due to customs processing and local carrier conditions.

Tracking your order

Use the tracking information in your shipping updates. For help, email support@duocases.net with your order number.

Delivery issues

If your parcel is delayed, missing or damaged, contact us so we can help. Photos or an unboxing video, where available, can help us investigate damage.

Taxes and import charges

Free shipping covers the delivery charge. Any applicable taxes or import charges are separate and must be disclosed as required before payment. Contact us if a carrier requests an unexpected charge.